AI Features Guide

AI Features in CallGauge AI

Learn how CallGauge AI helps you review AI summaries, transcripts, AI Call Intelligence and speaker-labelled conversations after an inbound call.

How AI Call Insights Work

After an eligible recorded call is processed, CallGauge AI can display AI-generated insights inside the call details. These insights help you understand the conversation without listening to the entire recording.

AI Summary

Review a concise overview of the conversation.

Call Transcript

Read the conversation between the caller and your team.

AI Call Intelligence

Review Call Score, Intent and Sentiment in one place.

Speaker Conversation

Follow speaker-labelled responses with timestamps.

Before You Begin

AI insights are generated after a supported recorded call has been processed. Availability may depend on your plan, call settings and the quality or length of the conversation.

Review AI Call Summaries

Open the Call Log and select a processed conversation. The AI Summary provides a concise overview of the main points discussed during the call.

Open the Call Log

Select a recorded call

Locate the AI Summary

Review the conversation overview

Use the Recording for Verification

AI summaries help you review calls faster. For important decisions or unclear conversations, listen to the recording and review the transcript for additional context.

CallGauge AI AI Summary showing a concise overview of a recorded phone conversation.

Expected Result

You can quickly understand the main purpose and outcome of the call.

Read Speaker-Labelled Call Transcripts

CallGauge AI converts the recorded conversation into written text and separates the dialogue by speaker. You can review the full transcript or follow the speaker-labelled conversation with timestamps.

Review the full written transcript

Distinguish between Speaker A and Speaker B

Follow speaker timestamps

Copy the transcript when needed

Speaker Labels

Speaker labels help separate the caller from the person answering the call. Depending on the conversation and audio quality, review the recording when you need to confirm who said a specific statement.

CallGauge AI transcript showing the full written call transcript and speaker-labelled conversation with timestamps.

Expected Result

You can read the complete transcript and follow the conversation by speaker and timestamp.

Review AI Call Intelligence

AI Call Intelligence helps you quickly understand the outcome of a conversation by reviewing the call score, detected intent and sentiment without listening to the entire recording.

Call Score

Review the AI-generated score to understand the overall quality of the conversation.

Intent

Identify the primary reason the caller contacted your business.

Sentiment

Review the detected tone of the conversation to better understand the caller's experience.

Conversation Context

Use the AI summary and transcript to understand how the call intelligence was generated.

Review AI Insights Together

Call Score, Intent and Sentiment provide the most value when reviewed together with the AI Summary, transcript and call recording. Always use these insights to support your team's decision-making rather than replacing manual review.

CallGauge AI Call Intelligence showing the AI call score, detected intent and sentiment for a recorded conversation.

Expected Result

You can quickly review the AI Call Intelligence to understand the quality, intent and overall tone of a conversation.

Review the Speaker Conversation

The conversation view separates the call into speaker-labelled segments so you can follow the discussion in sequence and see when each participant spoke.

Follow the conversation in sequence

Distinguish between speakers

Review timestamps for each response

Locate important moments in the call

Use Both Transcript Views

Use the full transcript for a continuous written record and the speaker-labelled conversation to follow individual responses and timestamps more easily.

CallGauge AI speaker-labelled conversation showing Speaker A and Speaker B responses with timestamps.

Expected Result

You can follow who spoke, review the order of responses and locate important moments in the conversation.

Review Everything in the Call Log

Open any completed call from the Call Log to review all available AI insights in one place. The Call Details panel brings together the AI Summary, transcript, AI Call Intelligence and speaker-labelled conversation.

Open a completed call from the Call Log

Review the AI Summary

Review AI Call Intelligence

Review the transcript and speaker conversation

Your Central AI Review Area

The Call Details panel is the main place to review the AI Summary, transcript, Call Score, Intent, Sentiment and speaker-labelled conversation for a processed call.