Privacy Policy

Last Updated: 20 January 2026

This Privacy Policy describes how CallGauge AI (“CallGauge AI,” “we“,“us“ or “our”) collects, uses, shares and protects information on the websites When you hit our site sign up for a profile jump into our call tracking tool this document details exactly what happens to your personal data who receives it, how it is used and where it goes. CallGauge AI manages that movement well, and ensures everything is transparent at every stage of the process.

If you do not agree to this Privacy Policy, then use of the Services is not appropriate for you.

1Who We Are

Company/Brand: CallGauge AI
Website: CallGauge.AI
Contact Email: support@callgauge.ai

2 Collected Data

A. Information you provide

We may collect:

  • Account Information: name, email, password, company name, Country
  • Billing Details: billing address, Payment status, Invoices (your payment card details are not stored by us but are securely held by our processing partner)
  • Support and communications: messages, emails, requests, feedback

B. Call monitoring and communication metrics (Call Data)

Based on which features you make use of we might collect:

  • Call log: caller & Location numbers, date/time of call, duration of call, Call path or which number the call was diverted etc.
  • Recordings: if you have call recording on presentations/testify.
  • Transcripts and AI Summary:transcriptions, summaries, sentiment, keywords, lead scoring (if applicable)
  • Attribution data: Campaign and source information attached to the call (e.g., traffic source, landing page, referrer, UTMs or ad click IDs)

C. Information from Websites and Devices (Usage Data)

We may collect personal information when you use our website or dashboard, including:

  • IP address, type of browser, operating system
  • Pages visited, clicks, the URL you are visiting from (referring URL), activity session
  • Approximate location from IP (not GPS)

D. Cookies and similar technologies

We use cookies and similar tracking technologies to:

  • Keep you signed in
  • Remember preferences
  • Understand usage and improve performance
  • Make measurements regarding the performance of marketing and ads (where functions have been enabled)

Cookies are controlled through the browser settings. Disabling cookies may impact features.

E. Integrations

If you do connect third party services (like a CRM or ad platform), we will access and process the data from those connections in order to provide the Services

3 Use of Collected Information

We use collected information to:

  • Deliver, operate, and maintain the Services
  • Create call tracking numbers and implement dynamic number insertion (DNI) Based on your PPC keyword triggers, you can also bid higher for phone calls through Google’s enhanced campaigns.
  • Attribute calls to marketing sources and report analytics
  • Generate transcripts, summaries & highlights if available
  • Keep you from being defrauded, spammed, or abused; keep our Account's secure
  • Process billing and account administration
  • Supporting,Communicating with the partners about regime or any modifications
  • Enhance product performance, reliability, and user experience
  • Comply with legal obligations

5 Call Recording and Consent Obligations

Important Legal Notice

There are some places where you need one or all the parties to the phone conversation approve before recording can start.

If you enable all calls to be recorded or transcribed, you need to ensure that each call participant features some legal consent as per their rights.Preserve and maintain the records Thus, make sure everyone involved knows they are being recorded. Look into how information travels, not only what has to be disclosed initially by statute.

We give you the tools/features, but you have control over if and how recording is utilized.

6 Sharing of Collected Data

We do not sell your personal data.

We may share information with:

  • Service providers (processors): hosting, analytics tools, email delivery services, customer support systems, payment processors, telecom/number carriers and AI processing vendors (only to the extent required to provide features)
  • Other applications you approve: we may share data with third-party apps that you authorize us to connect on your behalf
  • Legal and safety: to respond accessibly to legal requirements, court order, in defense of rights, safety or property and for the prevention of fraud or abuse
  • Business transfers: if we are involved in a merger, takeover, financing, or sale of assets (with appropriate safeguards)

7 Data Storage Period

We Retain information for as long as it serves a purpose:

  • Provide the Services
  • Meet legal, tax, accounting requirements
  • Resolve Complaints and enforce agreements

There’s the possibility of deleting some information, despite what laws or agreements might otherwise suggest. Here’s when you can make call recordings disappear This depends on the type of account you have and your own preferences. The transcripts are also taken down in those cases as well.

8 Security

We take commercially reasonable administrative, technical and physical security measures to protect personal data but no method of transmission or storage is 100% secure and we cannot ensure absolute security.

Our security measures include:

  • We follow standard industry encryption to safeguard data on the move and at rest.
  • Regular security assessments and monitoring
  • Access controls and authentication mechanisms
  • Employee training on data protection

9 International Data Transfers

We might process information in countries other than your own. We utilise safeguards such as contractual protections for cross-border data transfers where this is necessary.

10 Your Privacy Rights

A. Account controls

You may edit your account information from Account on Your Dashboard, and settings (such as tracking/recording preferences, where available.

B. GDPR/UK GDPR rights (for EEA/UK users)

You may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete data (in certain cases)
  • Restrict or object to processing
  • Data portability
  • Opt out consent (in cases of processing based on consent)

C. California Privacy Rights (if applicable)

If you are a California resident you may have rights to know delete and opt out of certain sharing. We do not sell personal information.

To use your rights, contact us atsupport@callgauge.ai.

11 Underage User Privacy

Our Services are not designed for children under 13 (or the age specified by local regulations). We are a general audience service and do not use the Application to knowingly collect personal information from children.

13 Updates to Our Privacy Policy

We may change this Privacy Policy from time to time. We will publish the new edition on this page.

Notification of Changes:

For significant changes we may notify you via email or through your account dashboard.

14 How to Reach Us

If you have questions, requests, or complaints about privacy, contact:

Email:

support@callgauge.ai

Privacy inquiries are usually responded to within 3-5 business days.

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