Build smarter call flows in minutes
A call flow is the blueprint for how your business handles the incoming phone calls, from the first greeting to the final action. CallGauge AI not only allows you to build a call flow but also helps you to create an intelligent call experience that adapts to your business goals.
No credit card required · Set up your first flow in minutes.
Smart Routing
Schedule based routing with hour and holiday controls.
Smart Call Forwarding
Customize ring time with intelligent fallback routing.
Multi-Ringing
Ring up to 10 numbers simultaneously to reduce missed calls.
AI Voicemail Routing
Text to speech or custom audio with SMS alerts.
Smart call routing transforms your inbound leads handling
Call flows are not just about routing inbound calls. They help you create structured phone experiences that convert more callers into customers while saving your team’s time and focus.
Customized Greetings
Make every call feel professional from the start
Add a customized greeting before the inbound call connects. Use AI text to speech option for quick updates or upload your own audio file to keep the branding consistent and compliant.
- • Generate AI text to speech greetings immediately
- • Upload your own custom WAV or MP3 audio files
- • Add compliance notices and call disclaimers
- • Maintain your brand consistency across all incoming calls
- • Update greetings instantly for promotions or announcements
Smart Call Forwarding
Forward calls instantly to the right person or team
Send your inbound calls to sales reps, support teams or client numbers just in seconds. Control ring time, fallback routing and decide what happens if no one answers the call. So your inbound calls are never missed or misrouted.
- • Forward phone calls to any destination including agents, teams, clients or external numbers
- • Customize ring time between 10 and 40 seconds
- • Enable smart fallback if call goes unanswered, including voicemail, next agent or backup line
- • Choose sequential, simultaneous or round robin call distribution
- • Route inbound calls by schedule which includes business hours, after hours and holidays
- • Prioritize VIP callers or high intent leads automatically
AI Voicemail Routing
Automatically route unanswered calls to voicemail
When no one picks up the call, send your callers to a branded voicemail by using AI text to speech option or your own recorded audio message. Every voicemail is stored in your dashboard and can be forwarded to you, your team member or your client instantly via SMS.
- • Generate AI text to speech voicemail greetings within seconds
- • Upload your custom WAV or MP3 voicemail recordings
- • Save and review your voicemails inside dashboard
- • Deliver voicemail alerts via SMS to any number of your choice
- • Automatically route voicemails by team, client or campaign
- • Send callers directly to voicemail instead of forwarding, when needed
Missed Call Texts
Automatically send a text when a call goes unanswered
Do not let your missed calls turn into lost revenue. CallGauge AI lets you send an automated SMS when a forwarded call is not picked up, ensuring the lead still receives an immediate response and your team stays informed.
- • Send an instant SMS to the caller after a missed call
- • Redirect your callers to a booking link or lead capture form
- • Notify your team or client to trigger fast follow up
- • Personalize these messages by call flow or campaign
- • Optionally, you can include the caller number in the SMS for added context
Email Notifications
Real-time email alerts for qualified calls
Stay informed instantly when high intent inbound calls come through. Receive automated email notifications after each inbound call, with simple filters that keep your inbox focused and actionable.
- • Receive an email alert after every inbound call
- • Filter alerts by call duration (default: 90 seconds)
- • Reduce noise from spam, bots and low quality calls
- • Route these alerts to yourself, your team or your client
- • Use call alerts to trigger faster follow up and improve your speed-to-lead
Business Hours and Scheduling
Smart call routing based on time, day and time-zone
Set different call routing rules for business hours, after hours, weekends and holidays. Ensure every caller always receives the right response whether your team is available or offline.
Business hours routing
Route your inbound calls to the correct person/team during working hours.
After hours settings
Send the phone calls to voicemail, alternative numbers or backup teams.
Holiday scheduling
Set custom routing rules for holidays and planned closures in advance.
Time-zone support
Route all the phone calls based on the caller's local time-zone.
AI Call Tree
Build intelligent call trees for precise routing
Guide callers to the right department instantly using keypad based IVR menus. Create structured call tree logic for Sales, Support, Billing, or custom teams, and deliver a smoother caller experience with clear routing paths.
Design structured call trees that direct inbound callers to the right person/team immediately. Reduce manual transfers, shorten wait times, speed-up responses and deliver a consistent caller experience across every campaign.
- • Create multi-level call tree menus with Press 1, Press 2, Press 3 logic
- • Customize voice prompts by using AI text to speech or your recoded audios
- • Route inbound calls to teams, agents or external numbers
- • Combine your call trees with business hour rules and holiday routing
- • Maintain consistent routing across campaigns, regions and locations
Multi-Ringing
Ring multiple numbers at once to reduce missed calls
Speed up response rates by ringing multiple team members simultaneously. The first available person answers the call, making this ideal for high intent leads and time sensitive inbound inquiries.
- • Ring up to 10 numbers at the same time
- • First person who picks up the call get connected, no manual transfers
- • Reduce missed calls during peak business hours
- • Improve lead distribution across agents or locations
- • Combine with missed-call texts and voicemail fallback
Additional features and settings
Advanced call flow controls for precise inbound routing
Access additional advanced call flow controls that give you full flexibility over how every inbound call is handled, filtered and routed to your team.
Pricing & Plans
Start with one call flow, scale without limits
Create your first call flow free. Add more flows and numbers, enable advanced routing as your team and inbound volume grow.
Start with one flow
Launch your first call flow with basic routing and call handling in minutes.
Add IVR & screening
Enable Press 1 to Connect, multi-level IVR menus and spam filtering.
Scale without limits
Create unlimited call flows across teams, campaigns and locations.
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Ready to Build Smarter Call Flows?
Launch your first smart call flow in minutes with CallGauge AI. Add unlimited numbers and flows as you grow and manage routing, screening and reporting from one intelligent dashboard.
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FAQs - Call Flows
What is a call flow?
A call flow describes how an incoming phone call is handled from the moment it connects till the final step. It controls greetings, IVR menus, multi-ringing, voicemail, call recording and time-based routing, to make it sure that your callers reach the right person or department.
How many numbers can I add to one call flow?
Multiple numbers can be added to a single call flow. This allows you to apply the same routing rules across different numbers without recreating the setup each time.
Can I create different call flows for different campaigns?
Yes, you can create separate call flows for different campaigns, service lines, teams or locations. This benefits a lot when different numbers require different routing or screening rules.
Can I customize how my call flow works?
Yes, each call flow is fully customizable. You can add or remove steps such as IVR menus, Press 1 screening, multi-ringing, voicemail, business hours routing and call recording depending on how you want your inbound calls to be handled.
Do I need to inform callers about call recording?
Call recording laws can vary according to the country and state. In many regions, you must notify your callers before recording. You can simply add a disclaimer message in your call flow to help meet these legal requirements.
Does creating multiple call flows affect call tracking or attribution?
No, each call flow can be tied to specific numbers, campaigns or sources. You can handle routing logic separately while keeping tracking and reporting unaffected.
Can I use call flows for different locations or regions?
Yes, you can build separate call flows for different cities, offices or regions. Business hours and time-zone routing ensures that inbound calls are handled appropriately on the basis of location.
What happens if no one answers a routed call?
You can set fallback steps which includes voicemail, multi-ringing backup numbers or alternative routing paths. This helps reduce missed calls and ensures that your callers always get a response.
Can I combine call flows with spam filtering?
Yes, you can enable features like Press 1 to Connect and spam filtering within your call flow to block bots and robo-calls before they got connected to your team.